QuickBooks is a state-of-the-art Accounting and Cash flow management software built for small and mid-sized businesses all over the world. But sometimes QB Users run into errors and issues while using their QuickBooks which hampers their work. In this blog post, we will discuss the QuickBooks Error Code 15242 and QuickBooks Error 15243 in detail and also show you how you can fix both the errors manually.

In case, you are searching for a fast fix for the errors, you can choose to contact the QuickBooks Experts of getenterprisesupport by dialing the toll-free QuickBooks Payroll Support Phone Number +1-888-382-9112. The support line number is active 24×7 and can be contacted from any location in the world.

The error message that appears on your screen is:

“Error 15242: 15243: The payroll update did not complete successfully. The QuickBooks FCS is not responding or is damaged.”


“Error 15242: 15243: The QuickBooks update did not complete successfully. The QuickBooks FCS is not responding or is damaged.”

Why Are Encountering QuickBooks Error 15242 or 15243?

The QB Error 15242 and 15243 appear on your screen when you attempt to update your QuickBooks software or the Payroll. The error code implies that Payroll updates available cannot be downloaded or installed because of technical difficulty. These updates are very important as they contain fixes for the bugs and errors that were reported in the earlier version. Sometimes Intuit also adds new features and tools with the updates.

It is very important that you resolve the QB Errors 15242 and 15243 as soon as they appear on your screen. These errors can cause serious damages to the QB software if left unmonitored.

How To Fix QuickBooks Error 15242 & 15243?

Solution 1: Re-validating The Subscription Of Payroll

This is the first solution from which you will be able to manually fix the errors 15242 and 15243. For this solution, you must log in into the QuickBooks Payroll Account. Now, you have to revalidate the subscription for your payroll. Follow the steps given below:

  • First of all, open your QuickBooks software and go to the Employees tab. Now, head to My Payroll Service screen and then choose Account or Billing Information button from the Menu bar.
  • A new window named QuickBooks Payroll Account Maintenance.
  • Now, exit the page. Your subscription is now in revalidation process.
  • Attempt to update your QuickBooks after the validation process is complete.

Solution 2: Download Latest Payroll Updates

Make sure that the updates which you are attempting to download are latest and not outdated or expired. Verify that the updates are for your version of QuickBooks.

Solution 3: Error Applicable To Computer System

You can find out if the errors appear on a single computer or all of the computers. Try to install updates on all the other computers to find out.

Solution 4: Clean Install In Selective Startup

Most of the commonly faced QuickBooks errors can be fixed by doing a clean install of QuickBooks in the selective startup.

Technical Support For QuickBooks Update Errors

The above-given solution can fix both the QuickBooks Error 15242 and QuickBooks Error 15243. Intuit certified QuickBooks ProAdvisors of getenterprisesupport recommend these steps. However, if the QB error 15242 & 15243 is still appearing on your screen, call on the toll-free QuickBooks Technical Support Phone Number +1-888-382-9112.